Refund Policy

Last updated: February 16, 2026

1. Overview

At Sonsys AI, we are committed to delivering high-quality services and ensuring your satisfaction. This Refund Policy outlines the terms under which refunds may be issued for our services.

2. Consultation and Strategy Calls

Our initial strategy calls and consultations are provided free of charge. No payment is required, and therefore no refund is applicable for these sessions.

3. Service Projects

For custom service projects (AI systems, website design, CRM setup, etc.):

  • Before work begins: If you cancel before any work has started, you are eligible for a full refund of any deposits paid.
  • During the project: If you choose to cancel during an active project, you will be charged for all work completed up to the cancellation date. Any remaining balance from deposits or prepayments will be refunded.
  • After project completion: Once a project has been delivered and approved by you, refunds are generally not available. However, if the deliverables do not meet the agreed-upon specifications outlined in your service agreement, we will work with you to resolve the issue at no additional cost.

4. Recurring Services

For ongoing or subscription-based services (monthly maintenance, AI agent management, etc.):

  • You may cancel recurring services at any time with 30 days' written notice.
  • Services will continue through the end of the current billing period after cancellation.
  • Refunds are not issued for partial billing periods.

5. Satisfaction Guarantee

Your satisfaction is important to us. If you are not satisfied with our services, please contact us within 14 days of delivery and we will work with you to address your concerns. We are committed to finding a resolution that works for both parties.

6. How to Request a Refund

To request a refund or discuss a cancellation, please contact us at:

Sonsys AI
Email: [email protected]

Please include your name, the service in question, and the reason for your request. We will respond within 5 business days.

7. Refund Processing

Approved refunds will be processed within 10 business days. Refunds will be issued to the original payment method used for the transaction.

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting to this page and updating the "Last updated" date.